Last revised on November 22, 2016
Welcome to OrbitHub, operated by OrbitHub, Inc. (the “Company” or “OrbitHub”).
If you wish to withdraw your consent to our collection, use and disclosure of your information, please request that your account be terminated from the Service by sending an email to firstname.lastname@example.org and including ‘Account Termination’ in the subject line.
“Personal Information” is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website. We may collect Personal Information in respect of the Website through registration processes; communications with you; information downloads; service purchases; user support; and surveys.
“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address) if it has been stripped of all Personal Information, the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Similarly, business contact information such as the name, title, business address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
PERSONAL INFORMATION COLLECTED
Personal information collected begins at the account creation process, and includes your name, location information from your device, gender, email address, phone number (optional), and date of birth. It may also include your activity preferences, such as your skill level for each sport hub you join, your preferred partner skill or play level and age range, as well as your photo. As you interact with other users, we will also store and have access to the contents of the ‘messages’ and ‘chats’ you exchange with users through the Service. If you choose to use Facebook login, you authorize us to access and use certain Facebook account information, including but not limited to your public Facebook profile and information about Facebook friends you might share in common with other OrbitHub users. As OrbitPlay is part of the OrbitHub Inc. product family, which as of the date of this policy includes websites such as TennisOrbit, SquashOrbit and OrbitPlay, we may obtain both personal and non-personal information from you from other OrbitHub Inc. businesses, business partners, or third parties. Any purchases made via the Website or App are processed using a third party payment processor, Stripe Inc. OrbitHub does not collect or store any payment information about our users. Over time, as we expand our Services, we may collect other personal information from you.
NON-PERSONAL INFORMATION COLLECTED
Non-personal information includes details on how you access our Service, such as the type of mobile device you are using, or the website you were on that referred you to our application, the pages you visit and the frequency of this. We may collect and aggregate this information for a variety of reasons, for example, determining the type of mobile device that most of our users use, and optimizing that device, or providing data analytics that could be useful for our recreational club customers.
TECHNOLOGIES WE USE TO COLLECT INFORMATION
HOW WE USE YOUR INFORMATION
The personal information we collect from you is used in a variety of ways to provide the Services and provide you with a more personalized experience. We use your personal information in our matching system, which allows us to determine which users would be the best match for you, given your location, age and playing level. It allows us to display your profile, so that others can use it to determine if they would like to connect with you and meet for an activity.
We also use your personal information to provide a customer support, determine which third party organizations to partner with and what types of deals, promotions and features to display to you, as well as which facilities to suggest as playing spots if using the OrbitPlay mobile app. We use your Personal Information to conduct surveys relevant to your profile in order to improve our services, to advise you of changes to our conditions and services, track and analyze your personal preferences and Service usage through our mobile analytics, detect and protect our Service against fraud or other threats, measure and improve the effectiveness of our marketing activities, verify your eligibility for contests and sweepstakes, and for other objectives outlined in this Policy.
HOW WE SHARE YOUR INFORMATION
When you create an account on OrbitHub, other users will be able to see your basic profile information, such as your name, photo, age, gender, and any other details you provided to us, such as your play level or bio information, and information you provide us through Facebook, such as common friends. When you connect with users through OrbitHub or the OrbitPlay mobile app, we do not share additional information than what is on your profile. If you send another user a message or chat with another user, it is your decision and responsibility to decide what information you want to share with that person, whether it is contact information or other personal information.
THIRD PARTY WEBSITES
VIEWING OR UPDATING YOUR INFORMATION
PROTECTING YOUR INFORMATION
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you. Although we have such security measures and safeguards in place to protect your personal information from unauthorized access or disclosure, no system is ever entirely secure. As such, we do not promise nor should you expect, that your personal information, in-app communications through notes or chats, always remain completely secure. You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties and take care in how you handle and disclose your personal information when using the Service.
INFORMATION OF MINORS
The minimum age to use OrbitHub is 16 years old. We do not knowingly collect, maintain, use or share personal or non-personal information from anyone under the age of 16.
RIGHTS TO THIRD PARTIES
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